As the Patient Demographic changes across Canada we are seeing more and more patients from older age groups who prefer using the phone to speak to a live person while the younger generation expects to use technology in form of live chat and both expect prompt responses and outstanding customer service.

To retain control and manage costs most Clinic & Hospitals are keeping admin in house but patient communication is impacted when onsite staff are multitasking or interrupted because of other responsibilities they have. Clinic Owners & Managers have learned that the most expensive part of the operation is communication with the patients.

This is where we come in. We lift the burden of attending calls from your on-site multitasking staff and ensure that calls are answered promptly, confidentially and patients are assisted efficiently and with 100% accuracy. This is possible with our professional & dedicated staff working from their distraction / interruption free environment using our Patent Pending Technology along with our Artificially Intelligent call algorithm. We also provide a secure chat interface platform so patients can directly communicate with the clinic in the format most convenient to them.

Our live medical receptionist assists the patients with scheduling appointments and making any changes directly into your EMR (electronic medical record) system through a secure, complaint and encrypted connection.

The privacy and security of patient information is our top priority and we are able to achieve this by linking our services to support your practices.